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JUDICIARY OF THE U. S. VIRGIN ISLANDS



NETWORK/SYSTEMS SUPPORT TECHNICIAN

Location: St. Croix District

Division: Judicial Branch Administrative Office

Number of Vacancies: 2

Salary Range: $15.83 per hour to $16.63 per hour

Requirements: Associate's degree in computer science or a related field from an accredited institution. A minimum of one year of practical experience in personal computer support plus some experience in networking and web development. An equivalent combination of education and experience may be considered at the discretion of the Court.

Opened: Wednesday, November 29, 2017

Closes: OPEN UNTIL FILLED, with first consideration for candidates who apply as of December 13, 2017 at 4:00 pm (Atlantic Standard Time)

Nature of Work:

Responsible for providing training and support to personal computer users in their office locations, and includes responsibility for implementation services, and ongoing primary support of information systems. Work also involves application training on tools supported by the network systems, and is performed under the close supervision of a higher level officer of the Information Technology Division.

Essential Functions: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

         Responds to phone calls for technical assistance; determines user needs and problems and meets with users to discuss those needs.

         Trains users in the use of personal computer equipment.

         Ensures that backups and restores occur under the direction of the Network/Systems Administrator, and adheres to designated schedules.

         Reviews system and history logs to identify system problems.

         Assists with the installation, training, user support, maintenance, troubleshooting, and repair of hardware and software.

         Participates in modification and enhancement of automated systems.

         Performs network wiring at Court facilities.

         Interfaces on a daily basis with users from various divisions regarding changes and/or problems that may affect the performance of the network; serves as liaison for office automation systems and equipment problems.

         Keeps a log of equipment in use, updates as necessary and verifies equipment slated for disposal; performs inventory control for all court automation equipment and supplies.

         Troubleshoots and maintains all computer equipment including printers, workstations and software.

         Assists in maintaining the computer network; sets up new users and computers.

         Performs nightly system backups; verifies backup by checking system logs.

         Performs diagnosis on malfunctioning components, accessories and peripherals.

         Adds users to network; configures new servers, installs software and links to network.

         Troubleshoots software problems, such as, software freeze ups with multiple users.

         Prepares progress reports on routine and special projects.

         Other duties as assigned or required.

Knowledge, Skills and Abilities:

         Self-motivated, detail oriented, and highly organized team player.

         Basic knowledge of the design, implementation and troubleshooting of a VMware and Microsoft Server Operating Systems.

         Basic knowledge of Domain Naming System, Windows Internet Naming Service and Dynamic Host Configuration Protocol architecture, design analysis and performance tools.

         Basic knowledge of the Court's business processes supported by the network systems.

         Some knowledge of the development, updating, and enhancement of web pages and the use of web components, forms, tools, and interactive forms

         Considerable knowledge of desktop operating systems, such as Microsoft Windows XP and Windows 7.

         Considerable knowledge of personal computer, printer capabilities, and computer application software.

         Ability to distinguish between software of equipment issues and employee training needs.

         Ability to communicate both orally and in writing.

         Skilled in the operation of personal computers and related equipment.

         Ability to exercise sound judgement and high ethical standards in accordance with instructions, court policies and procedures.

         Skilled in working under pressure of deadlines, maintaining a professional demeanor during stressful situations, and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public.

         Must exemplify the desired Court culture and philosophies.

Work Environment:

The noise level in the work environment is usually moderate. It requires extensive customer contact and handles emergency or crisis situations; is subject to many interruptions; may handle multiple inquiries simultaneously; requires travel to courthouses, weekend and evening hours may be necessary.

Physical/Sensory Requirements:

While performing the duties of this job, the employee routinely uses standards office equipment such as laptop computers, smart devices, photocopiers, filing cabinets and other materials. The employee is regularly required to stand; sit; use hands and fingers to perform repetitive motions, reach with hands and arms, talk and hear.  The employee frequently is required to walk, stand, sit, twist, reach, on irregular surfaces, in tight spaces with low ceilings.  The employee must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close and distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Qualifications and Educational Requirements:

Graduation from an accredited college or university with an Associate's degree in Computer Science or a related field and a minimum of one year of practical experience in personal computer support plus some experience in networking and web development. An equivalent combination of education and experience may be considered at the discretion of the Court. Candidate must successfully pass a reference, drug and criminal background checks. Possession of a current driver's license valid in the U.S. Virgin Islands and A+ certification are preferred.


To apply, submit a cover letter, Application for Employment (available at www.visupremecourt.org), resume and other relevant documents to:

Ms. Nissa Bailey, Employee Relations Coordinator

Judicial Branch Administrative Office

Human Resources Division

P.O. Box 929

St. Croix, U.S. Virgin Islands 00821

Tel: (340) 778-9750

Fax: (340) 713-6605

TTY: (340) 693-4118

E-mail: nissa.bailey@vicourts.org

The position will remain open until filled. Submissions that do not include the requested documents will not be considered. The Court will only contact applicants selected for interviews. Any applicant who needs a reasonable accommodation shall advise the Court's ADA Coordinators.

-Equal Opportunity Employer-

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