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JUDICIARY OF THE U. S. VIRGIN ISLANDS


PBX Operator/Receptionist

(External Opportunity)

Location: St. Croix District

Division: Clerk's Office

Number of Vacancies: 1

Promotion Potential?: Yes

Salary: $10.66 -$17.46 per hour

Requirements: A high school diploma and a minimum of one (1) year of experience in customer service work. Experience (six months to two years) in the operation of telephone equipment preferred.

Required Documents: Cover letter, Resume, Employment Application, High School Diploma and other relevant documents

Opened: Monday, February 12, 2018

Closes: OPEN UNTIL FILLED, with first consideration for candidates who apply as of Monday, February 26, 2018 at 4:00 pm (Atlantic Standard Time)

Nature of Work

This is public contact work which involves greeting and directing Superior Court visitors and clientele. Work also involves the fast and accurate operation of a high-volume PBX telephone system.

A position in this class must be able to remember names and extensions of those served and to react quickly in the prompt placing and receiving of calls. Duties also involve furnishing general information as required. Work is reviewed by the Clerk of the Court on the basis of observation and conferences.

Essential Functions (Any one position may not include all of the duties listed, nor do the examples cover all the duties which may be performed)

         Greets and directs visitors and clients to proper staff or court offices.

         Operates a telephone station having a number of trunk lines and numerous extensions.

         Answers incoming, intra-office, local and long-distance telephone calls, and makes proper connections; takes messages and transmits them to proper personnel.

         Gives routine, non-technical information upon request and refers other questions to the proper person or division.

         Receives, sorts, and distributes mail for attorneys conducting business with the court.

         Maintains up-to-date lists of names, locations, and telephone numbers of judges and court staff.

         May prepare labels for file folders, updates case control books; files traffic tickets.

         Other duties as assigned or required.

Knowledge, Abilities and Skills

Some knowledge of business English, spelling, and arithmetic.

Knowledge of modern telephone practices, procedures, and equipment.

Ability to make minor decisions in accordance with precedents and regulations and to apply these to work situations.

Ability to deal with the public in a courteous and tactful manner.

Ability to understand and follow moderately complex oral and written instructions.

Ability to answer calls and inquiries in a pleasant and well-modulated voice.

Working Conditions

Moderate noise; business office setting.

Physical Demands

Work involves a significant amount of sitting, talking, listening, and reaching with hands and arms; must be able to transfer up to 10 pounds.

Qualifications (Any combination of training and work experience which indicates possession of the knowledge, abilities and skills listed above. An example of an acceptable qualification for this position is:)

Graduation from high school and one-year experience in customer service work. Experience (six months to two years) in the operation of telephone equipment preferred.

Licensure and Certification

None.

To apply, submit a cover letter, Application for Employment, resume, high school diploma and other relevant documents to:

Ms. Nissa Bailey, Employee Relations Coordinator

Judicial Branch Administrative Office

Human Resources Division

P.O. Box 929

St. Croix, U.S. Virgin Islands 00821

Tel: (340) 778-9750w Fax: (340) 713-6605 w TTY: (340) 693-4118

E-mail: nissa.bailey@vicourts.org

Submissions that do not include the requested documents will not be considered. The Court will only contact applicants selected for interviews. Any applicant who needs a reasonable accommodation shall advise the Court's ADA Coordinators.

To send us your resume via e-mail, simply fill in your contact information, "Browse..." to a resume document on your PC, then click "Submit Resume".  Your resume will be uploaded and emailed to us.
Recommended format is Microsoft Word.
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